Letters & answers
The Postbox
Most of Silver Hollow Way explains itself, but if something's unclear or stuck, this is the place to write in — the basics, common fixes, and a direct line to the desk.
🧭
Getting started
Confirm you're 18+ and arrive with 1,000 free credits. Open a game from the menu and play — no sign-up.
🪙
Your purse
The balance is shared across both games during a visit. Low? Use the free top-up on either game.
🛠️
Troubleshooting
If a game won't load, check JavaScript is enabled, refresh, or try a current browser.
Common questions
Do I need an account?
No. No registration, login or password. Confirm your age and you're in.
Can I win real money or prizes?
No. Credits are virtual with no monetary value, and there are no prizes. Entertainment only.
My balance reset to 1,000 — is that an error?
No. The balance lives in your browser session and resets between visits by design.
A game looks stuck. What now?
Refresh first. If it persists, make sure JavaScript isn't blocked and your browser is up to date.
Write in
Still stuck, or have feedback? Email desk@silverhollowway.com. For data or policy questions, see Privacy Notice and Terms & Cookies.
📰
If your question is about gambling harm, free confidential Swiss support is available any time — SOS Spielsucht 0800 040 080. See Measured Play.